Privacy Policy

This Privacy Policy explains how Guangzhou Avocadobee Cosmetics Co., Ltd (广州艾薇卡朵化妆品有限公司) collects, uses, stores, and protects personal information when you visit or interact with sindebella.com.

SindeBella is the brand and trading name used on this website by Guangzhou Avocadobee Cosmetics Co., Ltd.

Throughout this Privacy Policy, the terms “SindeBella,” “we,” “us,” and “our” refer to Guangzhou Avocadobee Cosmetics Co., Ltd., unless otherwise stated.

1. Information We Collect

When you visit our website, submit an inquiry, request samples, place an order, subscribe to marketing communications, or otherwise communicate with us, we may collect information such as:

Name
Company or brand name
Email address
Telephone or WhatsApp number
Billing and shipping address
Country or region
Product requirements and customization information
Order and transaction information
Communications you send to us
Website usage information, including cookies, device information, browser type, IP address, and interaction data

We only collect information that is reasonably necessary to provide our products, services, customer support, website functionality, and marketing communications.

2. How We Use Your Information

We may use your personal information to:

Respond to product inquiries and quotation requests
Prepare samples and customized product proposals
Process and manage orders
Arrange payment, shipping, and delivery
Provide customer service and after-sales support
Maintain business and transaction records
Improve our website, products, and services
Prevent fraud, misuse, and security incidents
Send marketing communications where permitted by law or where you have provided consent
Comply with applicable legal, tax, regulatory, and accounting obligations

3. Legal Basis for Processing

Where applicable under data protection laws such as the General Data Protection Regulation (GDPR), we may process personal information based on:

Your consent
Performance of a contract or steps taken before entering into a contract
Compliance with legal obligations
Our legitimate business interests, provided those interests do not override your applicable privacy rights

4. Orders and Payments

When you place an order or make a payment, certain payment information may be processed by third-party payment service providers.

We do not normally receive or store your complete credit or debit card number when payments are processed through an authorized third-party payment provider.

Payment providers may process your information according to their own privacy policies and security standards.

5. Sharing Personal Information

We may share personal information with service providers only where reasonably necessary for business operations, including:

Website and e-commerce service providers
Payment processors
Logistics and courier companies
Cloud, email, and communication providers
Marketing and analytics providers
Professional advisers
Government authorities or regulators where legally required

We do not sell personal information to third parties.

Service providers are expected to process information only for the purposes necessary to provide their services and in accordance with applicable law.

6. Shopify

Our website is operated using Shopify's e-commerce platform.

Shopify may process certain personal information in connection with website hosting, checkout, customer accounts, website functionality, analytics, and other e-commerce services.

Your information may therefore be processed by Shopify in accordance with Shopify's applicable privacy practices.

7. Cookies and Analytics

We use cookies and similar technologies to operate the website, remember user preferences, understand website usage, measure performance, and support advertising and marketing activities.

Cookies may include:

Essential cookies
Functional cookies
Analytics cookies
Advertising or marketing cookies

Where required by applicable law, non-essential cookies will be used subject to your consent.

You may also manage cookies through your browser settings or any cookie preference tools made available on our website.

8. Advertising and Meta Technologies

We may use advertising and analytics technologies provided by third-party platforms, including Meta Platforms, Inc., to measure advertising performance, understand website activity, and improve marketing campaigns.

Depending on your location, consent settings, and use of our website, these technologies may collect or receive information such as:

Browser and device information
IP address
Website pages viewed
Interactions with our website
Advertising conversion or event information

Such third-party platforms process information according to their own privacy policies and applicable data protection requirements.

Where required by law, advertising cookies or similar tracking technologies will only be activated after appropriate consent has been obtained.

9. International Data Transfers

Because we operate internationally and work with customers and service providers in different countries, personal information may be transferred to or processed in countries outside your country of residence.

Where required by applicable law, we take reasonable measures to ensure that international transfers of personal information are protected using appropriate safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Managing customer relationships
Completing transactions
Providing after-sales support
Maintaining accounting and tax records
Resolving disputes
Complying with legal or regulatory requirements

Retention periods may vary depending on the type of information and applicable legal obligations.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your country or region, you may have rights relating to your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request data portability where applicable
Opt out of certain marketing communications

To exercise applicable privacy rights, please contact us at info@sindebella.com.

We may need to verify your identity before processing certain requests.

13. Marketing Communications

If you subscribe to our email marketing or otherwise agree to receive promotional communications, we may send you information about products, services, new releases, promotions, or company updates.

You may unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting us at info@sindebella.com.

Transactional or service-related communications may still be sent where necessary to manage an inquiry, order, account, or business relationship.

14. Children's Privacy

Our website and services are intended primarily for businesses and adult customers.

We do not knowingly collect personal information from children where such collection would be prohibited under applicable law.

15. Third-Party Links

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers, or legal requirements.

Any updated version will be published on this page with an updated “Last Updated” date.

17. Data Controller and Contact Information

For purposes of applicable data protection laws, the business responsible for personal information collected through sindebella.com is:

Guangzhou Avocadobee Cosmetics Co., Ltd
广州艾薇卡朵化妆品有限公司

Trading Name / Brand: SindeBella

Website: sindebella.com

Business Address:
4F, Building B, No. 135, He Xin Business Center
Heguang Road, Tianhe District
Guangzhou, China

Questions regarding this Privacy Policy or our handling of personal information may be sent to info@sindebella.com.